We listen to your calls
so you don't have to.
Every week, ShopWins audits your inbound LSA calls and delivers a clear, plain-English report that shows you exactly what's working, what isn't, and what to do about it.
Weekly Call Audits
Every lead reviewed, rated, and documented. You'll know exactly how each call was handled from the first ring to the close.
Call Performance Insights
Specific, actionable feedback for each person answering your phones—by name, by call, with real coaching steps.
LSA Profile Optimization
We identify wasted ad spend, flag disputable non-qualified leads, and tune your profile to attract higher-ticket jobs.
Revenue Reporting
Real dollar estimates on what you're capturing and what you're leaving on the table, delivered every single week.
Real results from a real shop.
In one week, we audited 31 inbound LSA calls for an independent auto repair shop and found:
The opportunity was already there. They just needed to see it.
We know your business
because we've been in it.
Christie Black
Founder & Lead Auditor
Christie Black brings 16 years of hands-on automotive service operations experience to every ShopWins engagement. As COO at ABS Unlimited Auto Repair, a family-owned, AAA Approved shop serving the Fairfax, Virginia area since 1987, her commitment to customer service excellence helped the shop increase revenue, boost shop productivity, and strengthen customer retention.
Educated at Northwood University, one of the country's premier automotive industry programs, Christie's background spans BDC operations, call scripting and training, service advisor process development, and customer retention strategy. She knows what a good lead sounds like, how calls should be handled, and exactly where revenue falls through the cracks.
That insider credibility is what makes ShopWins different. Every report is built on real industry knowledge — not marketing theory.
Automotive Operations Background
Direct experience in service advisor workflows, shop floor management, and customer conversion—not theory from a textbook.
Every Call, Every Week
Christie personally reviews each LSA lead—no AI-only automation, no shortcuts. Real ears on real calls.
Actionable, Not Academic
Reports built for shop owners who need clear answers, not consultants who bill by the hour.
Let's take a look at your calls.
The first audit is on us. Fill out the form below and we'll be in touch within one business day.
No pressure, no pitch. Just a real look at what's happening on your phones.